TERMS AND CONDITIONS

Welcome to the website of Spring Street Pizza (“we”, “us”, “our”). These Terms & Conditions govern your use of our website, online services, and any information, functionality or content provided through it. By accessing or using this website, you confirm that you accept these Terms. If you do not agree, you must not continue to use this website.

Nothing in these Terms affects your statutory rights as a consumer. If you are contracting as a consumer, certain terms of these Terms may be subject to mandatory legal protections under the Consumer Rights Act 2015 and other applicable laws, and nothing in these Terms is intended to exclude or limit those rights.

1. ABOUT US

   1. Spring Street Pizza Limited

Company Number: 16508308

Registered Address: 86-90 Paul Street, London, England, EC2A 4NE

2. INTELLECTUAL PROPERTY OWNERSHIP

   1. Ownership of Materials: All intellectual property rights in and to this website and its content—including but not limited to text, menus, recipes (excluding ingredients lists required by law), photographs, images, graphics, branding, logos, videos, artwork, designs, page layouts, digital assets, and all related materials—are owned by or licensed to Spring Street Pizza. All such rights are protected by copyright, trademark and other applicable intellectual property laws.

   2. Limited Licence to Use the Website: You may access and view the content on this website for your personal, non-commercial use only. Except as expressly permitted, you must not copy, reproduce, store, modify, adapt, distribute, transmit, display, publish, or create derivative works from any part of this website without our prior written consent.

   3. Prohibited Use - You must not:

      1. Use any part of the website content for commercial purposes without express permission;

      2. Remove or conceal any copyright, trademark, proprietary or attribution notices;

      3. Scrape, harvest or extract data or images from the website using automated tools, bots, or scripts;

      4. Reproduce our menus, brand assets, or marketing materials for competing or unauthorised purposes;

      5. Use any of our content in a way that misrepresents your relationship with us or damages our reputation.

   4. Trademarks: All trademarks, service marks, logos, business names and branding displayed on this website—including “Spring Street Pizza”, associated logos, and any other brand elements—are the property of Spring Street Pizza or licensed to us. You may not use them without our prior written permission.

   5. User-Generated Content: If you upload, submit, tag, or otherwise share content with us (including public social media posts that tag our business), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, and distribute such content for marketing and promotional purposes, including on our website, social media channels, and printed materials. We will only use content in ways that are consistent with the privacy settings and terms of the platform on which it was posted.

      1. You confirm that you own or have the necessary rights to allow us to use the content and that your content does not infringe any third-party rights.

      2.  Where a posted image or video clearly identifies an individual who is not the poster, we will take care to ensure that we have an appropriate lawful basis for processing that personal data (for example, consent or legitimate interests) as described in our Privacy Notice. If you wish to withdraw permission for us to use your content, please contact us; we will cease further use of the content as soon as reasonably practicable, although removal from third-party platforms or printed materials already in circulation may not always be immediate.

   6. Recipes & Proprietary Methods: While menu item descriptions may be listed publicly, all underlying recipes, formulations, preparation methods, techniques, and trade secrets used by Spring Street Pizza remain confidential and proprietary. Nothing on this website grants you any rights in these materials.

   7. Third-Party Content: Some content displayed on the website may belong to third parties (e.g., OpenTable widgets, supplier images, or licensed photography). Such content is used with permission and may not be reused without obtaining the relevant rights holder’s approval.

   8. Reservation System & Integrations: Any reservation interfaces, booking widgets, or tools (e.g., OpenTable) embedded on the website remain the property of their respective providers and are subject to their own terms of use. You must review and comply with any third-party intellectual property terms when using such services.

   9. Infringement Notification: If you believe any content on this website infringes your IP rights, please contact us and we will review and respond promptly.

   10. No Transfer of Rights: Except as expressly provided, nothing in these Terms transfers or assigns any intellectual property rights from Spring Street Pizza to you. All rights not expressly granted are reserved.

3. USE OF THE WEBSITE

   1. You agree that you will not:

      1. Use the website for unlawful, fraudulent or harmful purposes

      2. Attempt to gain unauthorised access to our systems or data

      3. Introduce viruses, malware or harmful code

      4. Scrape, harvest, or mine data from the site

      5. Interfere with the security or functionality of the website

      6. Use automated tools (bots, crawlers, scripts) without our permission

   2. We reserve the right to suspend or block access if we believe these Terms have been breached.

   3. We may suspend, modify or withdraw the website or any part of it for operational, maintenance, legal or business reasons without prior notice. 

   4. We shall not be liable for any loss arising from website unavailability.

4. ACCURACY OF INFORMATION

   1. We aim to ensure the website is accurate, but:

      1. Menus, prices, opening hours and availability may change without notice

      2. Images are for illustrative purposes only

      3. Information may occasionally be incomplete or out of date

   2. We do not guarantee that the website or its content will always be available, uninterrupted or error-free.

5. THIRD-PARTY LINKS & SERVICES

   1. Our website may contain links to:

      1. Reservation systems (e.g., OpenTable)

      2. Delivery platforms

      3. Social media platforms

      4. WiFi login portals

      5. Third-party widgets or plugins

   2. These third-party websites are not under our control. 

   3. We are not responsible for their content, policies, or availability. 

   4. You should review their terms and privacy notices before using them.

6. LIABILITY LIMITATIONS

   1. Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under the laws of England and Wales, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other rights you may have under UK consumer protection legislation.

   2. To the fullest extent permitted by law, and subject to your statutory rights, Spring Street Pizza excludes liability for loss, damage, costs or expenses arising in connection with the events listed below except where such loss arises from our negligence or wilful misconduct, or where liability cannot lawfully be excluded:

      1. your use of, or inability to use, this website or any of its features;

      2. any errors, inaccuracies, omissions or outdated information contained on the website;

      3. loss of business, revenue, profits, anticipated savings, opportunity, data, goodwill or reputation;

      4. any indirect, special or consequential losses, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise;

      5. the acts, omissions or content of any third-party services integrated into or linked from our website (including, without limitation, OpenTable, delivery services, or social media platforms).

   3. The website and all content, features and integrations are provided on an “as is” and “as available” basis. We make no representations, guarantees or warranties—express or implied—regarding the website’s accuracy, availability, compatibility, security or fitness for a particular purpose.

   4. We will not be responsible for any loss or damage caused by viruses, distributed denial-of-service attacks, or other technologically harmful material that may infect your device, data or systems due to your use of our website, downloads from it, or from any linked third-party websites or services.

   5. You are responsible for ensuring that any devices, systems or software used to access our website are sufficiently protected, up-to-date and secure against threats, vulnerabilities and malware.

7. ACCESSIBILITY STATEMENT

   1. We are committed to ensuring our website is accessible to as many users as possible.

   2. We aim to:

      1. Use clear language and readable fonts

      2. Offer compatibility with standard screen-readers and assistive technologies

      3. Provide alt-text for core images where possible

      4. Ensure navigability using standard browsers and devices

   3. If you experience accessibility difficulties or require information in an alternative format, please contact us.

   4. We welcome feedback to help improve accessibility.

8. RESERVATION POLICY

   1. Making a Reservation: Reservations may be made directly with Spring Street Pizza or through our approved partners (such as OpenTable). By making a booking, you confirm that all information provided (including contact details and party size) is accurate. We may contact you using the details provided to confirm, amend, or discuss your booking.

   2. These requirements (including any deposit, pre-authorisation or pre-payment) will be clearly displayed and agreed by you during the booking process before you confirm the booking. You will not be charged for a deposit, pre-authorisation or no-show fee unless it has been displayed to you at the point of booking.

   3. Cancellations and No-Shows: If you need to cancel or amend your reservation, please do so as early as possible.

   4. We reserve the right to apply a cancellation charge or no-show fee where:

      1. the booking is cancelled outside the permitted cancellation window; or

      2. you fail to attend your reservation; or

      3. your party size reduces significantly without notice.

      4. Details of any applicable fees will be displayed at the point of booking (including via OpenTable).

   5. Arrival Times & Table Holding: We kindly request that you arrive on time for your reservation. In the event of late arrival, we may:

      1. shorten your dining time;

      2. release your table after a reasonable period (typically 10–15 minutes);

      3. reallocate your booking to another time where possible.

      4. Please contact us if you expect to be delayed.

   6. Group Bookings & Private Dining: For larger parties or private dining, additional terms may apply, including:

      1. set menus

      2. minimum spends

      3. enhanced deposit requirements

      4. bespoke cancellation conditions

      5. These will be communicated at the time of booking.

   7. Special Requests & Dietary Requirements: We will do our best to accommodate special requests, including seating preferences and dietary needs, but cannot guarantee they will be met.

   8. Guests with allergies or intolerances must inform us before ordering. Failure to do so may increase the risk of allergic reactions, and we accept no liability where adequate notice is not provided.

   9. Children, Pushchairs & Accessibility: If your party includes children, infants or accessibility requirements, please advise us in advance so we can allocate appropriate seating where possible. Accessibility features vary across the venue and availability may depend on space and layout on the day.

   10. Conduct & Right of Admission: We reserve the right to:

       1. refuse entry;

       2. refuse service;

       3. modify seating arrangements; or

       4. remove guests from the premises

in circumstances including, but not limited to, intoxication, disruptive behaviour, safety concerns, or breach of these Terms. This may result in forfeiture of deposits or charges as applicable.

11. Changes by the Restaurant: We may alter, amend, or cancel reservations where necessary due to:

    1. operational requirements

    2. unforeseen circumstances

    3. closures or safety concerns

    4. staffing limitations

    5. private events

    6. Where possible, we will notify you using the contact details provided.

12. Third-Party Booking Platforms: If you book through a third-party provider such as OpenTable:

    1. their own Terms & Conditions may apply in addition to ours;

    2. they may act as an independent data controller for any data you provide directly to them;

    3. cancellations or amendments must be made in accordance with the system used.

13. We are not responsible for any technical errors, delays, or failures arising from third-party systems.

9. HEALTH, SAFETY & LIABILITY FOR INJURY, ILLNESS AND ALLERGIC REACTIONS

   1. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under the laws of England and Wales, including liability for death or personal injury caused by our negligence.

   2. Accessibility features vary by location due to building layouts and licensing constraints. Guests requiring step-free access, wheelchair access, or specific accommodations should contact the relevant venue in advance.

   3. To the fullest extent permitted by law, and subject to our obligations under consumer protection and health and safety laws, Spring Street Pizza shall not be liable for injury, illness, allergic reaction, loss or damage arising from the circumstances set out below except where such injury, illness or loss is caused by our negligence or failure to take reasonable care:

   4. We take reasonable steps to minimise cross-contamination and to inform guests about known allergens. However, our kitchens handle ingredients that are common allergens and we cannot guarantee that any dish is completely free from traces of allergens. Guests with allergies or food intolerances must inform a member of staff before ordering. While we will use reasonable efforts to accommodate requests and reduce cross-contamination, we cannot accept liability for allergic reactions caused despite our taking reasonable precautions.

   5. Guests are responsible for their own safety and the safety of those under their care, including children. This includes behaving responsibly, remaining within permitted public areas, and using furniture, fixtures and any restaurant facilities only as intended.

   6. Spring Street Pizza shall not be liable for:

      1. illness caused by factors outside our control (including pre-existing conditions, viruses, or environmental sensitivities);

      2. injuries resulting from slips, trips or falls caused by a guest’s own actions, unsuitable footwear, or failure to take reasonable care;

      3. any allergic or adverse reaction where adequate disclosure was not made to us;

      4. any loss or damage to personal property while on the premises, unless caused by our negligence.

   7. Where a guest is intoxicated or behaving in a way that poses a risk to themselves or others, we reserve the right to refuse service or remove the guest from the premises. In such cases, we are not liable for any resulting injury, illness, loss or damage.

   8. If you experience any illness, allergic reaction, accident or injury while on the premises or after dining with us, you must notify us as soon as reasonably possible, so that we can take appropriate action and investigate where necessary.

10. LICENSING & AGE RESTRICTIONS

    1. Licensing conditions, permitted trading hours, last-ordering times and age restrictions may vary between Spring Street Pizza locations due to local licensing requirements and operational considerations. 

    2. Guests should check venue-specific information before visiting.

    3. We comply with the Licensing Act 2003 and all relevant local authority licensing conditions. As such:

       1. We may require valid proof of age (passport, driving licence, PASS-accredited card) for the purchase or consumption of alcohol.

       2. We reserve the right to refuse the sale or service of alcohol to any guest where we believe they are underage, intoxicated, supplying alcohol to minors, or otherwise in breach of licensing laws.

       3. We may refuse entry or request that guests leave the premises where necessary to comply with licensing obligations, safety requirements, or legal duties.

    4. Guests are responsible for ensuring compliance with all age-related and licensing restrictions. Failure to comply may result in refusal of service or removal from the premises.

11. MINORS AND AGE FOR BOOKINGS 

    1. Age restrictions for online bookings and use of the website

    2. To make a booking or to place an order via this website you must be at least 18 years old, unless otherwise stated. If you are under 18 you may use the website only with the involvement of a parent or guardian. If we have reason to believe you are under 18 when making an age-restricted booking (for example, for alcohol consumption), we may require valid proof of age.

12. SERVICE CHARGE

    1. A discretionary service charge may be added to your bill at certain Spring Street Pizza locations or for larger groups, private dining bookings, special events, or peak periods. The applicable percentage (where used), and any minimum group-size threshold, will be clearly communicated on menus, booking confirmations and at the point of payment. Where a service charge is applied automatically it may be removed or amended on request prior to payment.

    2. Where applicable, the service charge percentage and any minimum group size thresholds will be clearly communicated on menus, booking confirmations, and bills at the relevant venue.

    3. The application of service charge varies between locations due to operational, staffing, or contractual factors. Please check with the specific venue if you are unsure whether service charge applies.

    4. Unless otherwise stated, discretionary service charge:

       1. is automatically added to the final bill but may be removed or amended on request;

       2. is not mandatory, and guests are free to choose how they wish to recognise service;

       3. may be distributed among staff in accordance with each location’s tronc or tip-sharing arrangements;

       4. may differ for private hire, events, set menus, or seasonal periods, which may be subject to separate terms.

    5. Any optional gratuities or tips left in addition to the service charge—whether by card or cash—will be handled fairly and transparently in line with the Employment (Allocation of Tips) Act 2023 and associated UK guidance. If you would like more information about how tips or service charges are allocated, please ask a member of the management team.

13. RIGHT OF ADMISSION RESERVED

    1. For the safety and comfort of all guests, Spring Street Pizza reserves the right of admission, exercised reasonably and in compliance with our legal obligations, including the Equality Act 2010 and related anti-discrimination laws.

    2. We may refuse entry or ask guests to leave in circumstances including (but not limited to):

       1. Disruptive, abusive or inappropriate behaviour

       2. Intoxication or substance misuse

       3. Failure to comply with staff instructions

       4. Violent, aggressive or discriminatory conduct

       5. Behaviour that may pose a risk to health, safety or comfort

       6. Failure to adhere to booking or dining policies

       7. Breaches of applicable laws or licensing regulations

    3. This is at the discretion of management.
       
       
       

14. PET & ASSISTANCE ANIMAL POLICY

    1. Pet and assistance animal policies may vary between Spring Street Pizza locations due to differences in building layout, licensing conditions, hygiene regulations, and available space. Guests are advised to check the policy of the specific venue they intend to visit before arrival.

    2. Only trained assistance animals (such as guide dogs, hearing dogs or other accredited assistance animals) are permitted in all indoor areas, in accordance with the Equality Act 2010. Assistance animals must remain under control at all times and must not pose a safety or hygiene risk.

    3. Non-assistance pets may be permitted at certain venues or in designated areas (such as outdoor terraces), but this is at the discretion of the individual location and subject to capacity, hygiene considerations, and comfort of other guests.

    4. We reserve the right to refuse entry to pets, or request that an animal be removed from the premises, where necessary to protect guest safety, comply with licensing or hygiene obligations, or prevent disruption to service.
       
       
       

15. LOST PROPERTY

    1. Lost property is handled at the relevant Spring Street Pizza location. If you have misplaced an item during your visit, please contact the venue directly as soon as possible so we can check whether it has been found.

    2. While we will take reasonable steps to assist guests and store any items handed in to us, we accept no responsibility or liability for personal belongings that are:

       1. left unattended,

       2. lost,

       3. misplaced, or

       4. damaged on the premises, unless such loss or damage is caused by our negligence.

    3. Any unclaimed items may be disposed of, donated, or destroyed after a reasonable retention period, at the discretion of the individual venue. Perishable items may be disposed of immediately for hygiene and safety reasons.

    4. Guests are responsible for keeping their personal belongings safe at all times.
       
       
       

16. SOCIAL MEDIA & BRAND PROTECTION

    1. We may share, repost, or otherwise feature publicly available social media content that tags, mentions, or references Spring Street Pizza, including images, videos, reviews, or comments posted on platforms such as Instagram, Facebook, TikTok, and X/Twitter. 

    2. By tagging or referencing us publicly, you grant us a non-exclusive, royalty-free right to share or repost that content for marketing or promotional purposes, provided it remains publicly accessible.

    3. If we reasonably consider that publicly available social media content misuses our intellectual property, is defamatory, or otherwise unlawfully harms our business, we may request that the poster remove or amend that content and may pursue appropriate remedies (including legal action) where necessary. Requests will be made in a proportionate and lawful manner.

    4. We also reserve the right to take appropriate action, including legal action, where our brand is misused, distorted, or exploited without authorisation.

17. PRIVACY & COOKIES

    1. Use of this website is also governed by our Privacy Notice and Cookie Policy. These documents are available from the links in the website footer: Privacy Notice (link) and Cookie Policy (link).

    2.  We process personal data in accordance with UK GDPR and PECR. Non-essential cookies will only be placed on your device after you have given consent via our cookie consent banner (unless otherwise permitted by law). You can change your cookie preferences at any time via the Cookie Settings link on the website.

    3. You can manage your cookie preferences at any time through the Cookie Settings link on the website.

18. FORCE MAJEURE

    1. We are not liable for any delay, disruption, or failure to perform any obligation under these Terms where such delay or failure results from events or circumstances beyond our reasonable control (“Force Majeure Event”). 

    2. These may include, but are not limited to:

       1. severe or adverse weather conditions;

       2. power outages or utility disruptions;

       3. equipment or technology failures outside our control;

       4. staff shortages caused by factors beyond our reasonable ability to prevent;

       5. public health incidents, epidemics or pandemics;

       6. fire, flood, accidents or damage to the premises;

       7. strikes, industrial disputes or labour shortages affecting third parties;

       8. supply chain interruptions or shortages;

       9. government restrictions, emergency regulations, licensing directives, or enforcement actions;

       10. acts of terrorism, threats, civil unrest or security incidents.

    3. Where a Force Majeure Event occurs, we may temporarily suspend, modify, or cancel reservations, events, services or access to the premises without liability. 

    4. We will take reasonable steps to minimise disruption where possible, but we are not responsible for any associated loss, cost, or inconvenience arising from such events.
       
       
       

19. CHANGES TO THESE TERMS

    1. We may amend, update or replace these Terms from time to time to reflect changes in our operations, services, legal obligations or business needs. Any revised Terms will supersede all previous versions.

    2. Whenever we update these Terms, the revised version will be published on this page with a new “Last Updated” date to indicate when the changes took effect.

    3. Your continued use of the website after the updated Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree to the changes, you should discontinue use of the website immediately.

    4. We recommend that you review these Terms periodically to ensure you remain informed about how they apply to your use of our website.
       
       
       

20. GOVERNING LAW & JURISDICTION

    1. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including any non-contractual disputes or claims), shall be governed by and interpreted in accordance with the laws of England and Wales.

    2. You and Spring Street Pizza agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to your use of the website or these Terms, including any non-contractual matters.

    3. Nothing in this clause limits our right to seek injunctive, interim or emergency relief in any jurisdiction where such relief is necessary to protect our rights, intellectual property, or legitimate business interests.
       
       
       

21. CONTACT US

    1. If you have a complaint or concern regarding your dining experience or interaction with our website, please contact the relevant location or our customer service team. 

    2. We aim to respond promptly and resolve concerns where possible.

PRIVACY NOTICE

Spring Street Pizza (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and lawful manner. This Privacy Notice explains how we collect, use, share, and protect your personal information when you visit our website, use our services, make a reservation, or access our guest WiFi.

WHO WE ARE (DATA CONTROLLER)

Spring Street Pizza Limited
Insert trading address: Arch 32, Southwark Quarter, Southwark Street, London SE1 1TE
Company Number: 16508308
Email: hello@springstpizza.com
We are the “data controller” for the purposes of UK GDPR.

PERSONAL DATA WE COLLECT

We collect personal information in the following ways:

A. Information provided directly by you

• Name, email address, phone number

• Reservation details (date, time, party size, preferences)

• Dietary requirements or allergen information (special category data)

• Payment details (for deposits, events or gift cards)

• Contact form enquiries

• Job application data (CV, employment history, references)

B. Information collected via OpenTable (Reservations)

If you book through OpenTable, they provide us with:

• Your name and contact details

• Reservation history

• Special requests submitted via OpenTable

• Marketing preferences (where you have consented)

OpenTable acts as an independent controller. Their privacy policy applies in addition to ours.

C. Website & Cookies

We may collect:

• IP address

• Device and browser type

• Pages viewed

• Date/time of visits

• Analytics cookies (only with consent)

(See our Cookie Policy for more detail.)

D. CCTV (if applicable)

If CCTV is installed in/around the venue, we may collect:

• Video footage for safety, crime prevention and operational purposes.

HOW WE USE YOUR PERSONAL DATA

We use your information for the following purposes:

To manage reservations

• Confirming, modifying, or cancelling bookings

• Sending reservation reminders

• Managing no-show policies and deposits

To provide guest WiFi

• Authenticate your access

• Maintain security and performance of the network

To deliver our services

• Respond to enquiries

• Manage events, private dining or group bookings

• Process payments and refunds

To ensure food safety

• Managing dietary needs and allergen information

• Legal basis: Explicit consent or vital interests (where necessary to protect health)

For marketing (only where permitted)

• Email updates, events, offers

• Only sent where:

  • You have consented, or

  • You are an existing customer and we rely on legitimate interests for relevant similar services (you can opt out anytime)

For legal, compliance and business purposes

• Health & safety, accident reports

• Fraud prevention and security

• CCTV monitoring if installed

• Maintaining business records

OUR LEGAL BASES FOR PROCESSING (UK GDPR)

We rely on the following lawful bases:

• Contract – managing reservations, providing services

• Legitimate Interest – improving our services, marketing to existing customers, venue security

• Consent – newsletter sign-ups, certain WiFi login options, cookies

• Legal Obligation – health & safety, accounting, incident reporting

• Vital Interests – handling allergy-related data where necessary for your safety. Explicit consent for processing allergy information. In limited emergency situations, we may rely on vital interests, but only where necessary to protect your life or health.

HOW WE SHARE YOUR PERSONAL DATA

We only share your data where necessary and always securely. This may include:

Service Providers

• OpenTable (reservation management)

• WiFi service provider / captive portal operator

• Payment processors

• Email marketing platforms

• Website hosting and security providers

• IT support companies

• Event ticketing platforms (if applicable)

Regulators & Authorities

• The Police (upon lawful request)

• The Information Commissioner’s Office

• Public health or safety authorities

We do not sell your data.
We do not share your data with third parties for their own marketing.

INTERNATIONAL TRANSFERS

Some providers (e.g., email marketing, reservation platforms) may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses

• Adequacy decisions

• Additional contractual/technical protections

We also assess the data protection practices of all overseas providers before transferring any personal data.

DATA RETENTION

We only keep your data for as long as we genuinely need it. Reservation records are usually held for 12 to 24 months. Marketing data stays on file until you unsubscribe, plus an extra 12 months. If CCTV is used on-site, footage is typically kept for 30 to 60 days. Accident reports must be stored for at least three years. Financial and transactional information is held for six years, as required by law. Job applications are kept for around 6 to 12 months. Specific retention periods may vary depending on legal requirements.

YOUR RIGHTS UNDER UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion

• Object to or restrict processing

• Withdraw consent at any time

• Receive a portable copy (“data portability”)

• Opt out of marketing at any time

• Complain to the ICO if you are unhappy with how we handle your data:

Information Commissioner’s Office
www.ico.org.uk
0303 123 1113

Where we rely on consent, you may withdraw it at any time using the unsubscribe link or by contacting us. This does not affect the lawfulness of prior processing. 

UPDATES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time. The latest version will always be available on our website with the updated date shown at the top.

CONTACT US

If you have questions or wish to exercise your rights, please contact us at hello@springstpizza.com

Spring Street Pizza (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and lawful manner. This Privacy Notice explains how we collect, use, share, and protect your personal information when you visit our website, use our services, make a reservation, or access our guest WiFi.

WHO WE ARE (DATA CONTROLLER)

Spring Street Pizza Limited
Insert trading address: Arch 32, Southwark Quarter, Southwark Street, London SE1 1TE
Company Number: 16508308
Email: hello@springstpizza.com
We are the “data controller” for the purposes of UK GDPR.

PERSONAL DATA WE COLLECT

We collect personal information in the following ways:

A. Information provided directly by you

• Name, email address, phone number

• Reservation details (date, time, party size, preferences)

• Dietary requirements or allergen information (special category data)

• Payment details (for deposits, events or gift cards)

• Contact form enquiries

• Job application data (CV, employment history, references)

  
  

B. Information collected via OpenTable (Reservations)

If you book through OpenTable, they provide us with:

• Your name and contact details

• Reservation history

• Special requests submitted via OpenTable

• Marketing preferences (where you have consented)

OpenTable acts as an independent controller. Their privacy policy applies in addition to ours.

C. Information collected via WiFi 

If you access our guest WiFi, we may collect:

• Device information (MAC address, device type, operating system)

• Authentication details (email or social sign-in)

• Connection time and usage metrics

• Basic analytics on service performance

We do not monitor browsing content.

D. Website & Cookies

We may collect:

• IP address

• Device and browser type

• Pages viewed

• Date/time of visits

• Analytics cookies (only with consent)

(See our Cookie Policy for more detail.)

E. CCTV (if applicable)

If CCTV is installed in/around the venue, we may collect:

• Video footage for safety, crime prevention and operational purposes.

  
  

HOW WE USE YOUR PERSONAL DATA

We use your information for the following purposes:

To manage reservations

• Confirming, modifying, or cancelling bookings

• Sending reservation reminders

• Managing no-show policies and deposits

  
  

To provide guest WiFi

• Authenticate your access

• Maintain security and performance of the network

  
  

To deliver our services

• Respond to enquiries

• Manage events, private dining or group bookings

• Process payments and refunds

To ensure food safety

• Managing dietary needs and allergen information

• Legal basis: Explicit consent or vital interests (where necessary to protect health)

For marketing (only where permitted)

• Email updates, events, offers

• Only sent where:

  • You have consented, or

  • You are an existing customer and we rely on legitimate interests for relevant similar services (you can opt out anytime)

For legal, compliance and business purposes

• Health & safety, accident reports

• Fraud prevention and security

• CCTV monitoring if installed

• Maintaining business records

OUR LEGAL BASES FOR PROCESSING (UK GDPR)

We rely on the following lawful bases:

• Contract – managing reservations, providing services

• Legitimate Interest – improving our services, marketing to existing customers, venue security

• Consent – newsletter sign-ups, certain WiFi login options, cookies

• Legal Obligation – health & safety, accounting, incident reporting

• Vital Interests – handling allergy-related data where necessary for your safety. Explicit consent for processing allergy information. In limited emergency situations, we may rely on vital interests, but only where necessary to protect your life or health.

HOW WE SHARE YOUR PERSONAL DATA

We only share your data where necessary and always securely. This may include:

Service Providers

• OpenTable (reservation management)

• WiFi service provider / captive portal operator

• Payment processors

• Email marketing platforms

• Website hosting and security providers

• IT support companies

• Event ticketing platforms (if applicable)

Regulators & Authorities

• The Police (upon lawful request)

• The Information Commissioner’s Office

• Public health or safety authorities

We do not sell your data.
We do not share your data with third parties for their own marketing.

INTERNATIONAL TRANSFERS

Some providers (e.g., email marketing, reservation platforms) may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses

• Adequacy decisions

• Additional contractual/technical protections

We also assess the data protection practices of all overseas providers before transferring any personal data.

DATA RETENTION

We keep your data only for as long as necessary:

Type of Data

Typical Retention

Reservation records

12–24 months

Marketing data

Until you unsubscribe + 12 months

WiFi login/authentication

12 months

CCTV footage (if used)

30–60 days

Accident reports

3 years minimum

Financial/transactional

6 years (legal requirement)

Job applications

6–12 months

Specific retention periods may vary depending on legal requirements. Wifi data is retained only to comply with PECR and maintain network security.

YOUR RIGHTS UNDER UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion

• Object to or restrict processing

• Withdraw consent at any time

• Receive a portable copy (“data portability”)

• Opt out of marketing at any time

• Complain to the ICO if you are unhappy with how we handle your data:

Information Commissioner’s Office
www.ico.org.uk
0303 123 1113

Where we rely on consent, you may withdraw it at any time using the unsubscribe link or by contacting us. This does not affect the lawfulness of prior processing. 

WIFI SPECIFIC PRIVACY NOTICE - GUEST WIFI

When you access our complimentary guest WiFi (“WiFi Service”), we may collect and process certain personal data. This section explains how we handle that information in accordance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

This WiFi Privacy Notice applies in addition to the rest of our Privacy Notice.

WHAT PERSONAL DATA WE COLLECT

When you connect to the WiFi Service, we may collect:

A. Login & Authentication Information

• Email address

• Mobile number

• Social login tokens or profile information (never your password)

• Date and time of login

• Acceptance of terms and policies

B. Device & Technical Data

• Device type and operating system

• MAC address

• IP address assigned during the session

• Browser information

• Access point used

• Session duration and technical performance data

C. Network Logs

• Connection start and end times

• Bandwidth usage

• Basic diagnostics for service quality

• Security logs to detect misuse or unlawful activity

We do not monitor, intercept or store the content of your internet browsing.

HOW WE USE WIFI DATA

We process this data to:

• Provide internet access and authenticate your device

• Maintain the performance and security of the WiFi network

• Detect misuse or unlawful activity

• Comply with legal obligations

• Improve service quality and performance (aggregated or anonymised basis)

• Marketing only with explicit opt-in

LEGAL BASES FOR PROCESSING

We rely on:

• Legitimate Interests – providing a functional, secure WiFi service and ensuring network safety

• Legal Obligation – retaining logs or providing information to authorities where required

• Consent – where you opt in to receive marketing communications through the WiFi login portal

WHO WE SHARE WIFI DATA WITH

We may share limited data with:

• Our third-party WiFi service provider, who acts as our data processor

• IT and network security providers who assist with support and maintenance

• Law enforcement or regulatory bodies, only where legally required

• Marketing platform only with explicit consent

We do not sell your WiFi usage data.

INTERNATIONAL TRANSFERS

If any WiFi-related data is transferred outside the UK, we ensure adequate protection through:

• UK-approved Standard Contractual Clauses

• Adequacy decisions

• Technical and organisational safeguards

DATA RETENTION - SPECIFIC TO WIFI USAGE

We retain WiFi-related personal data only for as long as necessary:

TYPE OF WIFI DATA

RETENTION PERIOD

Authentication & login logs

12 months

Device & connection metadata

6–12 months

Marketing opt-in records

Until you withdraw consent

Security logs (e.g., incident-related)

As legally required

Aggregated analytics

Retained without identifying individuals

After these periods, data is deleted or anonymised.

YOUR RIGHTS REGARDING WIFI DATA

You have the same rights outlined in the main Privacy Notice, including:

• Access to your data

• Correction of inaccurate information

• Erasure (where applicable)

• Objection to processing

• Withdrawal of marketing consent

• Restriction of processing

• Data portability

You may exercise these rights by contacting us using the details in the final section of this Privacy Notice.

SECURITY MEASURES

We apply technical and organisational safeguards to protect your WiFi data, including:

• Encrypted connections between access points

• Device authentication

• Access control and monitoring

• Firewalls and intrusion prevention

• Regular network security reviews

However, as with all public WiFi networks, complete security cannot be guaranteed.

CHILDREN

We do not knowingly collect data from children under 18 except where necessary for reservations involving minors (e.g., party size). Marketing to children is prohibited.

UPDATES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time. The latest version will always be available on our website with the updated date shown at the top.

CONTACT US

If you have questions or wish to exercise your rights, please contact us at hello@springstpizza.com

COOKIE POLICY

This Cookie Policy explains how Spring Street Pizza (“we”, “us”, “our”) uses cookies and similar technologies on our website and through certain third-party tools such as OpenTable and our Guest WiFi.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (“UK GDPR”) and the Privacy and Electronic Communications Regulations 2003 (“PECR”).

By using our website, you can choose which non-essential cookies to accept or reject through our cookie banner and preference centre.

WHAT ARE COOKIES?

Cookies are small text files placed on your device when you visit a website. They allow websites to function, remember your preferences, and help us understand how the site is used.

Cookies may be:

• Session cookies (deleted when your browser closes)

• Persistent cookies (remain until they expire or are deleted)

• First-party cookies (placed by our website)

• Third-party cookies (placed by external services, e.g., OpenTable, Google Analytics)

We also use technologies similar to cookies such as:

• Pixels

• SDKs

• WiFi authentication cookies (via captive portals)

TYPES OF COOKIES WE USE

We categorise our cookies as follows:

A. Strictly Necessary Cookies (No consent needed)

These cookies are essential to the operation of our website and services, including security and certain OpenTable reservation functions.

Examples include:

• Cookies to enable site navigation

• Cookies used for security and fraud prevention

• Cookies required by OpenTable to process your booking

• Captive WiFi authentication cookies to allow login

Without these cookies, our website and guest WiFi cannot function properly.

B. Performance & Analytics Cookies (Consent required)

These cookies help us understand how visitors use our website so we can improve functionality and user experience.

Examples include:

• Google Analytics cookies (e.g., _ga, _gid)

• Website performance and loading measurement tools

• Analytics gathered by external widgets such as OpenTable’s embedded reservation system (if enabled)

We only set these cookies if you accept them through the cookie banner.

C. Functional Cookies (Consent required)

These cookies allow the website to remember your preferences (e.g., your cookie choices, language preference, or form autofill settings).

Examples:

• Cookie preference storage

• Reservation widget preferences

• User experience enhancements

D. Marketing & Advertising Cookies (Consent required)

These cookies track browsing behaviour for advertising purposes—such as retargeting ads on Google or social platforms.

Examples:

• Meta/Facebook Pixel

• Google Ads Remarketing

• Tracking used by third-party widgets or integrations

• OpenTable cookie identifiers used for marketing (only if you opt-in)

We do not place these cookies without your explicit consent.

COOKIES USED BY OPENTABLE

When you use the OpenTable booking widget on our website, OpenTable may set cookies to:

• Manage your reservation

• Prevent fraud

• Improve site functionality

• Track performance and user preferences

• Provide personalised recommendations (if enabled)

OpenTable is an independent data controller. Their cookie and privacy practices apply in addition to ours.

COOKIES USED BY GUEST WIFI (CAPTIVE PORTAL)

When you sign in to our WiFi, the captive portal may use cookies to:

• Authenticate your device

• Maintain your connection

• Apply any time limits or speed controls

• Improve network performance and security

These cookies are strictly necessary for providing the WiFi service.

If the WiFi provider uses analytics or marketing cookies, you will be asked for consent during the login process.

MANAGING YOUR COOKIE PREFERENCES

When you first visit our website, you will see a cookie banner that allows you to:

• Accept all cookies

• Reject all non-essential cookies

• Customise settings (enable/disable individual categories)

You may change your preferences at any time by clicking “Cookie Settings” (or similar) in the footer of our website.

You can also manage cookies through your browser settings:

• Block cookies

• Delete cookies

• Set alerts before cookies are stored

Please note that blocking essential cookies may impact website functionality.

THIRD-PARTY COOKIES

Some cookies are placed by third parties when you use our website or services, such as:

• OpenTable (reservations)

• Google Analytics

• Meta/Facebook

• Our website hosting provider

• Payment processors

• WiFi service providers

These providers may independently collect and process data.
You should review their own privacy and cookie notices.

We do not control these cookies directly.

CHANGES TO THIS COOKIE POLICY

We may update this policy occasionally to reflect changes to our cookie usage, website updates, or legal requirements.
The date at the top of the policy indicates the latest version.

CONTACT US

If you have questions about this Cookie Policy or your privacy rights, please contact us.